To request a Rent Statement or a callback from the St Mungo’s Rents team, please click here.

To access AllPay, please click here.

• Bank – If you have a bank account, the easiest way to pay is by setting up a Direct Debit or Standing Order with your bank.
• Direct Deductions from Welfare benefits. If you are in receipt of welfare benefits, you may be able to set up Direct Deductions. These three methods all ensure your rent/ licence charge is paid automatically at set intervals. Staff in your service or our Rent Team can assist you to set them up.
• allpay Card – Alternatively, you will be given an Allpay card, which allows you to pay your rent/ licence charge in the following ways:

1. At a Post Office or an outlet displaying the PayPoint symbol – Take your allpay Card, together with your payment. After your payment is processed, your card will be returned to you with a printed receipt to confirm the payment.
2. By text message* – Register online . Once registered, you can pay by sending a text message stating the amount you would like to pay.
3. By telephone* – Phone 0844 557 8321 and follow the automated phone system to make a payment.
4. Online* – You can pay your rent online through the allpay website. You’ll need to register online.
5. Using the allpay app* – The app is available for Apple and Android smartphones.

* Please note that you need a debit card to pay via text, telephone, online or using the allpay app. You can pay using this method 24 hours a day.

You may also be able to pay in cash to staff in your service. Ask staff for more details.

If you do not have a bank account and would like help to set one up, please speak to a member of staff in your service or visit Money Advice Service for help.

If you have any questions, please ask staff in your service or contact the Rents team on 020 3856 6030 or email rent.team@mungos.org

Your first step is to find your local GP or doctors’ surgery. GPs work by areas, so you can’t be registered at one too far away from where you live.

Use the NHS website to find your local GP.

• Once you have found a GP near you, you need to register. There are a couple of ways you can do this:
  Online – many GPs now have online registration. Find your GP’s website and if they have online registration, simply fill out their form and wait to hear back from them.
• In person – if you can, you may want to go to your chosen GP and fill in their form in person. Usually the reception staff will be able to help you.

The NHS website also has useful information on what you will need to register and copies of the form you will need to fill out. You can find the information on their website.

If you want some information on benefits that may be available to you, visit, the Government information website and read the information held there. If you would like someone to talk you through your options, you might find it helpful to speak to Citizen’s Advice. You can find out your local branch or how to contact them on their website.

Other websites with useful information include:

• Turn2us
• Child Poverty Action Group
• Age UK, if you are 55 or over

 You can also email the St Mungo’s benefits advice service by emailing benefits@mungos.org.

At St Mungo’s, we are committed to providing you with a safe and healthy environment that supports your wellbeing. To help, we’ve created a simple fact sheet with top tips designed to help you prevent condensation, damp and mould in your home and to ensure you know how to raise any issues related to damp and mould with us. We do realise that not all damp and mould issues can be tackled

by residents; if you have a problem with condensation or mould in your home that you cannot manage, please report it to us on repairs@mungos.org. A warm home can reduce condensation. If you have concerns about heating your home, you can find help and advice by contacting Citizens’ Advice – www.citizensadvice.org.uk.